Our Policies

THE HORTON COLLECTION

Our Policies

Our Promise

We promise 100% satisfaction on all our products. Exchanges or refunds gladly given. Sorry, we cannot refund delivery charges.

Back Orders

All items not in stock will be shipped as soon as they become availale. Credit card orders will not be charged until the back ordered items have been shipped, allow a maximum period of 30 days. We will notify you of back ordered items.

Prices and Policies:

Prices, products, scents and policies are subject to change without notice

Questions:

If you have any questions regarding your order, billing or about us, contact us by:

Fax:
Snail mail: 3336 North Texas Street, Suite J307, Fairfield, CA 94533

Email: horton-collection@earthlink.net

Shipping and Handling

Presently we only ship to the United States and Canada. But if we receive numerous request from other countries we will consider the possibility of beginning shipment.

We attempt to ship your order as soon as we receive it. or within 72 hours for in stock items. Orders usually take up to 2 weeks. Some product is handmade once order is received.

We offer the following shipping methods:

Standard USPS Ground

3rd Day Air - add'l $8

Order Total Shipping &Handling

$1- $20 $8

$20.01 - $40 $9

$40.01 - $60 $10

$60.01 - $80 $11

$80.01 - $100 $12

$100.01 - over $13

Canada add additional $5.00 to shipping & handling

3rd Day Air add additional $8.00

All product sale prices are in U.S. dollars

International shipping

Presently, we are researching the possibility of shipping to other countries, but we like to know if there is an interest. So please sign our guestbook or email us and notify us if you live in another country and are interested in purchasing our product. That will surely help us in our consideration of that particular country. Thank you for the interest received thus far.

Returns

Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.

If for any reason you wish to return any item, follow the instructions provided in your package. For your protection it is advised to ship by U.P.S. or insured Parcel Post. Send returns to The Horton Collection, 3336 North Texas Street, Suite J307, Fairfield, CA 94533.

FOR YOUR INFORMATION WE ACCEPT THE FOLLOWING CREDIT CARDS:

Visa

MasterCard

PayPal

Do you have any questions? Send us an e-mail

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